How to generate a HAR (HTTP Archive) file using Microsoft Edge or Google Chrome

Leveraging HAR Files will assist KWIZ to diagnose activation issues. Please follow the steps below to generate a HAR file

Before generating a HAR file, clear the cookies by accessing the developer tools.

Here are the steps to clear cookies using your browser's developer tools:

1. Open the web page where you are experiencing the issue.

2. Access the developer tools by clicking the ellipsis icon (three vertical dots) in the top-right corner of the browser window, then selecting "More tools" > "Developer tools." Alternatively, you can use the shortcut key F12.

   

3. In the Developer tools pane, navigate to the "Application" tab.

4. On the right panel, click on "Storage" and click on "Clear site data". Please make
   sure that "including third-party cookies" box is checked as well.  
   
   

    

5. After clearing the Storage, follow the steps to record and export the HAR file.

Here are the steps to generate a HAR file:

1. Visit the web page where you are experiencing the issue.

2. In the top-right corner of the browser window, click on the ellipsis icon (three vertical dots), then navigate to "More tools" > "Developer tools." You can also use the shortcut key F12 to access this.

3. In the Developer tools pane, switch to the "Network" tab.

4. Click "Stop recording network log" and then "Clear" to remove any existing logs. The record icon will turn grey.

   

5. Click "Record network log" to start recording. The record icon will turn red.

6. Reproduce the issue you are facing on the web page.

7. Once you have reproduced the issue, click "Stop recording network log."

8. Finally, click "Export HAR" (marked with a downward-arrow icon) and save the HAR file to your computer.